Warranties and Repairs

MaisonDesigners is dedicated to deliver industry-leading pre-owned timepieces without compromise.
Therefore, each watch purchased or serviced through MaisonDesigners is covered by either an OEM warranty or by the MaisonDesigners 2 Years Limited Warranty.

Embrace the confidence that comes with every pre-owned timepiece from MAISONDESIGNERS, backed by our exclusive limited warranty.
We are dedicated to providing you with a truly exceptional experience, which is why each pre-owned watch sold on our website is accompanied by a warranty that exceeds expectations.
With a minimum two-year coverage from the Date of Purchase, defined as the moment your timepiece becomes yours, as recorded on the bill-of-sale, sales receipt, or any official proof-of-purchase document, we guarantee your peace of mind.
At MAISONDESIGNERS, we go above and beyond to ensure that your investment in luxury is safeguarded, allowing you to revel in the world of horological excellence without compromise.

Embrace the confidence that comes with every pre-owned timepiece from MAISONDESIGNERS, backed by our exclusive limited warranty.
We are dedicated to providing you with a truly exceptional experience, which is why each pre-owned watch sold on our website is accompanied by a warranty that exceeds expectations.
With a minimum two-year coverage from the Date of Purchase, defined as the moment your timepiece becomes yours, as recorded on the bill-of-sale, sales receipt, or any official proof-of-purchase document, we guarantee your peace of mind.
At MAISONDESIGNERS, we go above and beyond to ensure that your investment in luxury is safeguarded, allowing you to revel in the world of horological excellence without compromise.

At MAISONDESIGNERS, we take pride in our commitment to providing an exceptional warranty experience that surpasses expectations.
In instances where the remaining original equipment manufacturer (OEM) warranty on a purchased timepiece does not meet our minimum two-year warranty period from the Date of Purchase, we step in as the dedicated warranty provider. This means that we assume responsibility for the period starting from the conclusion of the OEM warranty and extending two years from the Date of Purchase, ensuring uninterrupted coverage and peace of mind.

In situations where a timepiece returns from OEM service and a component experiences a failure that falls outside the scope of the OEM service warranty but within the span of our two-year pre-owned warranty, MAISONDESIGNERS exercises its expertise and discretion.
We may opt to repair or replace the affected component to ensure the watch’s optimal performance and your continued satisfaction.

With MAISONDESIGNERS, you can trust that our commitment to delivering exceptional warranty coverage goes beyond the ordinary. We understand the significance of protecting your investment and ensuring a seamless ownership experience. Rest assured that we will navigate any warranty claim process diligently, leveraging our expertise and strong relationships with OEM authorities to provide you with the highest level of service and support.

Submit a claim below and our team will reach out.

Watch service repair time can vary depending on the watch brand and the specific service matter.
Usually, warranty service repairs require six to eight weeks. When a watch service is completed, a shipping tracking number will be emailed to the owner.

If you have any questions, please contact [email protected]