Secure checkout
A special piece. A reassuring way to pay.
Enjoy choosing your piece with clear payment options and personal support from Maison Designers. Your checkout shows the methods available for your order. We confirm the payment and order details before preparing your piece for dispatch, and our team is here whenever you need a clear answer.
Buying a high-value luxury piece online should feel secure, clear and supported.
Choose from the payment methods available for your piece, destination and currency. Maison checks the payment and order details before dispatch to help protect your purchase. If anything needs clarification, our team can explain the next step and help you understand your order status.
How payment works
Your payment, step by step.
Choose your payment method
Available options may include card, bank transfer, local payment methods or other supported routes shown at checkout or confirmed by Maison support.
Maison receives or reviews the payment
Card authorization, bank transfer confirmation or provider approval may be checked before the order is released.
The order is matched and prepared
Maison verifies the order reference, payer details, delivery information and any high-value checks required for the item.
Dispatch follows cleared release
Once payment and order review are complete, the item can move to preparation, dispatch and tracking.
Everything you need to understand your payment is set out below: the available methods, the checks before dispatch and how refunds are handled. If you would like help with your own order, contact Maison Client Care for a personal explanation.
Accepted payment options
Available methods depend on value, country, currency and risk review.
Payment methods may include cards, manual bank transfer, Pay by Bank or online banking where available, and selected local methods or wallets. The active checkout and Maison Designers support confirmation determine what can be used for a specific order.
| Payment topic | Maison Designers position |
|---|---|
| Card authorization | Card authorization, 3DS/SCA or provider approval may still be followed by manual review, cancellation or refund if risk, compliance, stock, insurance or seller checks fail. |
| Protected card route | Card checkout for high-risk luxury categories may depend on provider chargeback-protection readiness, device/session evidence, risk status and item eligibility. Unsupported or unapproved card routes may be removed. |
| Third-party payer | Payments from a person or business that does not match the buyer, billing profile or approved KYC record may be rejected or refunded. |
| Billing and shipping mismatch | Maison Designers may request verification, ship only to an approved address, or decline unsupported destinations including freight forwarders, hotels, temporary addresses and PO boxes. |
| Bank transfer | Orders are not released until funds are received, matched, cleared and reviewed. The payment reference must be used. |
| Currency, issuer and processing costs | Issuer charges, wallet fees, foreign exchange differences, bank fees, customs charges, taxes and non-recoverable processing costs may be outside Maison Designers’ control unless mandatory law says otherwise. |
Refunds, services and payment-related costs
Clear calculations if a refund is needed.
If a refund is required, Maison Designers reviews the order carefully and explains the calculation clearly. The amount may depend on the payment method, delivery option, destination, item condition, and any services already requested, started or completed for the order.
Consumer rights are always respected. Where costs are considered, they are based on the applicable law, the order record and documented third-party or service costs rather than blanket charges.
| Cost type | Possible treatment |
|---|---|
| Standard delivery | Refunded where required for an eligible consumer cancellation. |
| Premium, express, insured or specialist delivery | Only the standard delivery amount may be refundable for eligible consumer cancellation where the client selected a more expensive option, unless mandatory law requires more. |
| Return shipping and insurance | The client may be responsible for return shipping and insurance where this was disclosed and lawful. High-value returns must be tracked, insured and signature-supported. |
| Refused delivery or non-collection | Documented return-to-sender, courier, insurance, storage, customs, clearance and re-import costs caused by refusal, non-collection or customs non-cooperation may be deducted or recovered where permitted by applicable law. |
| Authentication or other paid services | Started or completed service charges may be non-refundable or partly deductible only where the legal requirements for disclosure, express request and scope are satisfied. |
| Cleaning, preparation, resizing or restoration | Routine internal preparation is not treated as a consumer penalty. Separately agreed cleaning, servicing, polishing, resizing, engraving, restoration, sourcing or custom work may be treated as a service or custom-order cost where clearly disclosed and lawful. |
| Customs, duties, brokerage and clearance | Handled according to the destination rules, courier process and mandatory law. Refused customs, unpaid duties or re-import costs may be considered where lawful. |
| Payment processing and marketplace costs | Consumer refunds are not reduced by arbitrary processing or cancellation fees. B2B, seller, reseller or marketplace commission treatment may differ under applicable commercial terms. |
High-value order checks
Fulfilment follows cleared funds and order acceptance.
KYC and source of funds
High-value, unusual, cross-border, auction, reseller or third-party-payment orders may require identity, sanctions, source-of-funds or business verification before release.
Insurance route
Maison Designers may refuse shipment where no suitable carrier, insurance, signature, customs or delivery route is available for the item and destination.
Provider holds
Payment-provider holds, fraud reviews, chargeback alerts, bank reversals or settlement issues may pause shipment, refund, seller payout or Digital Passport finalization.
Your purchase, clearly explained
Included services and personal support.
A clear price and a clear payment update
For eligible purchases, the price presentation identifies Maison Digital Passport and Buyer Protection as included services. Authentication and appraisal information form part of the Passport scope actually agreed for the piece; no additional fee is created by this explanation.
An order received, a payment authorised, a payment collected and a refund recorded are different events. If a statement shows a debit without a clear confirmation, ask Maison to check before paying again. A refund notice does not by itself confirm the date funds appear at your bank.
Any separately agreed service amount or documented cost is assessed under the applicable service and refund conditions, without automatic provider-fee or exchange-loss deductions.