Identity & Purchase Verification

1. Purpose

Maison uses proportionate identity, payer, sanctions and fraud-prevention checks where relevant to a transaction. A check may reflect a legal obligation applying to Maison, a documented payment-provider requirement or a reasonable Maison security condition. We distinguish these grounds rather than treating every high-value online purchase as subject to the same statutory threshold.

2. When checks may apply

Checks may be triggered by transaction value, linked purchases, payer or address differences, unusual activity, destination, business ownership, a provider request or another identified risk. Operational value bands are not universal legal thresholds for card or bank-transfer purchases. Necessary checks are carried out at the time required by the applicable rules; postponement until dispatch is not promised where earlier verification is legally required.

3. Documents that may be requested

A secure request identifies the information needed, how to provide it and a reasonable submission deadline. Depending on the actual purpose, this may include identity, address, payer authority, business ownership or relevant source-of-funds information. We request information proportionate to that purpose and provide an appropriate support route.

Please supply accurate, current documents and tell Maison promptly if the request is unclear, a document is unavailable or access fails. We consider justified alternatives, corrections or extensions. A pending internal review is different from your failure to submit documents on time.

4. Enhanced due diligence

A documented risk may require further review, including relevant sanctions, politically exposed person, ownership or payment-route enquiries. Being asked for additional information does not itself mean wrongdoing has been established. Any enhanced review must follow its applicable legal, provider or proportionate security basis.

5. Refusal or cancellation

Where a necessary requirement remains unresolved, Maison may pause dispatch or another step genuinely dependent on it. After reasonable communication and opportunity to comply, an order may be declined or ended where its terms and the law permit. A legal prohibition, serious fraud or a binding authority instruction may require immediate action. Reasons and next steps are communicated where legally permitted.

A valid verification hold does not erase refund rights or justify indefinite retention. Any compensation for authorised services actually supplied or loss caused by an established breach requires its own basis and calculation. Verification failure alone does not create an automatic fee. See the purchase terms.

6. Data handling and retention

Identity and related documents are handled through the appropriate secure process, with access and sharing limited to the lawful purpose. Retention depends on the applicable obligation and justified need, rather than a blanket period applied to every document. See the Privacy Policy.

7. Compliance maintenance

Verification arrangements may be updated for future transactions, but a new policy does not retrospectively impose a fee, consent or unsupported deadline on an earlier order. Your order information and the actual request identify the requirements relevant to your purchase. Contact Client Care for help.