Maison Designers
B2B Terms
Commercial terms for verified business buyers, resellers, suppliers, sourcing requests, marketplace transactions and professional trade accounts.
1. Status of these B2B Terms
These B2B Terms apply only where Maison Designers has classified the client, partner or counterparty as a business, reseller, supplier, professional buyer, sourcing agent, auction proxy or other trade counterparty. They do not remove mandatory rights that apply to an eligible consumer. If classification is unclear, Maison Designers may require additional business verification before applying B2B-only treatment.
2. Professional status and authority
A B2B applicant must provide accurate company name, trading name, company registration number, VAT number, EORI number where relevant, country, business role, contact authority and any KYB, beneficial-owner, source-of-funds, sanctions or trade evidence requested by Maison Designers. The person placing an order confirms that they are authorised to bind the company or professional business they represent.
3. KYB and account approval
B2B access is not automatic. Maison Designers may approve, refuse, suspend, limit or withdraw B2B access where company evidence is incomplete, expired, inconsistent, high risk, disputed or not suitable for the transaction. B2B pricing, seller/supplier workflows, payout reserves, invoice terms and no-consumer-return treatment apply only where Maison Designers has approved the relevant B2B status or written commercial terms.
4. Separate B2B acceptance
Maison Designers may require a separate B2B Terms checkbox, signed document, email confirmation, invoice acceptance, trade-account approval, quote acceptance or order note before treating an order as B2B. For checkout orders, the accepted B2B terms version, timestamp, account status and company evidence may be recorded with the order evidence file.
5. Orders, invoices and final trade commitment
Unless Maison Designers agrees otherwise in writing, a B2B/trade order may become final and non-refundable once accepted, invoiced, paid, sourced, supplier-committed, customized, authenticated, prepared, dispatched, performed or otherwise committed for the business buyer. This commercial finality applies only so far as lawful and enforceable, and does not exclude fraud, fraudulent misrepresentation, title obligations that cannot be excluded, or other liability that cannot legally be excluded.
6. No consumer cooling-off flow
For confirmed B2B, reseller, supplier and trade transactions, the consumer distance-selling cooling-off return flow does not apply in the same way as it applies to eligible consumers. Commercial remedies, if any, are governed by these B2B Terms, the invoice, signed terms, written quote, marketplace terms, supplier agreement, order-specific terms and applicable law.
7. Pricing, discounts and invoice terms
B2B pricing may be handled by trade tier, written quote, invoice, account discount, private portal pricing, sourcing fee, buyer premium, marketplace commission or bespoke commercial agreement. Payment deadlines, deposits, cleared-funds requirements, late payment rights, cancellation consequences and invoice references may be recorded with the order. A discount or trade price does not create a consumer return right.
8. Sourcing, custom work and service fees
Sourcing fees, authentication fees, cleaning, servicing, polishing, restoration, resizing, engraving, alteration, production, design, courier, insurance, customs, admin, supplier-commitment, auction-proxy and marketplace fees may be charged or treated as non-refundable where clearly agreed, incurred and lawful. Maison Designers will treat actual documented costs differently from arbitrary penalties.
9. Delivery, insurance and customs
B2B clients must provide accurate address, company, VAT, EORI, import, export and customs information and must cooperate with carrier, insurer, broker, sanctions, customs and tax requests. Refused delivery, non-collection, customs non-cooperation, unpaid duties, inaccurate documents, storage, re-import, return-to-sender, specialist courier and insurance costs may be charged, deducted, set off or recovered where permitted by the applicable commercial terms and law.
9A. Standard tracked and premium delivery options
Unless a premium insured, specialist, buyer-arranged or other shipping method is expressly agreed for a B2B order, Maison Designers may proceed with the standard tracked international shipping method applicable to that order. Premium insured, specialist or buyer-arranged delivery may be available on request and may be charged separately. Standard tracked shipping is subject to the relevant carrier’s terms, destination-country handling, customs clearance and liability limits, except where Maison Designers has expressly agreed a different written delivery arrangement.
9B. Dispatch, delivery estimates and buyer cooperation
Dispatch may depend on cleared funds, order acceptance, product readiness, service completion, authentication/perizia review, Digital Passport preparation, security checks, export documents, courier availability and customs requirements. Delivery estimates are approximate. The business buyer must respond promptly to reasonable Maison Designers, carrier, broker, customs, insurer or authority requests needed to release, clear, deliver, redeliver or return the parcel.
10. Commercial claim window
B2B clients must inspect goods, packaging, seals, tags, documents, serials, condition, inclusions and delivery evidence promptly on receipt. Any commercial claim must be notified within the written claim window stated in the user account, invoice, order confirmation, supplier agreement or transaction-specific terms. Late, unsupported, altered, resold, repaired, incomplete or non-cooperative claims may be rejected where legally available.
11. Authentication and Digital Passport
Authentication, third-party review, item records and Digital Passport services are operational evidence services, not an insurance policy or investment guarantee. For B2B orders, authentication files, item identifiers, inspection records, Digital Passport status, third-party observations and condition comparisons may be used to resolve claims, chargebacks, payout holds and marketplace disputes.
12. Seller, supplier and reseller warranties
Each seller, supplier or reseller may be required to warrant lawful title, right to sell, authenticity to the best of their knowledge, accurate description, disclosed condition, lawful source, non-infringement, export/import compliance, no undisclosed encumbrance and cooperation with returns, chargebacks, insurance, customs, law-enforcement and legal requests. Maison Designers may reverse payout, set off, withhold reserves or require repayment where those warranties are breached.
13. Payout holds, reserves and set-off
Maison Designers may hold, delay, reserve, reduce, reverse or set off seller, supplier, reseller or affiliate payouts for payment clearing, delivery confirmation, inspection, return windows, B2B claim windows, chargeback risk, authenticity review, customs issues, tax issues, fraud checks, legal requests, negative balances, buyer claims, provider reserves or marketplace risk review. Reserve percentage and reserve days may be recorded at account or order level.
14. Chargebacks and evidence
B2B counterparties must cooperate promptly with chargeback, fraud, delivery, customs, authenticity, condition, return, insurance and legal evidence requests. Maison Designers may use accepted terms versions, account KYB evidence, order notes, invoice terms, shipping records, courier scans, customs records, product photos, authentication evidence, communication logs, inspection results and payout records to respond to providers, acquirers, card networks, insurers and advisers where lawful.
15. Liability and legal limits
Nothing in these B2B Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, title obligations that cannot be excluded, or any other liability that cannot legally be excluded. Any exclusion or limitation between businesses is subject to applicable law, including the Unfair Contract Terms Act 1977 where relevant, and applies only so far as reasonable and enforceable.
15A. Business loss limitation
Subject to section 15 and applicable law, Maison Designers will not be responsible for indirect or consequential business losses such as loss of profit, loss of revenue, loss of business opportunity, business interruption, management time, anticipated savings, resale margin or reputational loss arising from a B2B transaction, delay, delivery exception, customs issue, marketplace dispute or payment-provider review. Direct loss, physical property issues and non-excludable liabilities remain subject to the applicable transaction documents and law.
16. Changes and signed copies
Maison Designers may update these B2B Terms for future transactions. A transaction may also be governed by a signed B2B document, invoice, purchase order, supplier agreement, marketplace agreement, email acceptance or written quote. Business classification, final-sale wording, claim-window length, payout reserve clauses, liability limits, custom-order fees and cross-border cost recovery are assessed by reference to the applicable commercial record and mandatory law.