MAINTENANCE AND REPAIRS
Discover the comprehensive suite of services provided by Maison Designers.
From maintenance and repairs to customizations and refinishing, our team of expert watchmakers and technicians are dedicated to ensuring the longevity and optimal performance of your timepiece.
Explore our range of services and experience the unparalleled quality and craftsmanship of MaisonDesigners watches.
COMPLETE MAINTENANCE
Our Complete Maintenance service is designed to keep your watch performing at its best.
It includes a complete overhaul of the movement and replacement of all wearable components, as well as cleaning, polishing and water-resistance testing.
This service is recommended every 3 to 5 years, depending on usage and environmental conditions.
During a Complete Maintenance service, the following operations are performed:
- Complete disassembly of the watch and movement
- Replacement of all wearable components, including gaskets, seals, springs, and screws
- Inspection and lubrication of the movement
- Reassembly and adjustment of the movement
- Cleaning and polishing of the case and bracelet
- Water-resistance testing
- Quality control testing
After a Complete Maintenance service, your watch will perform as if it were brand new, and its lifespan will be extended for many years to come.
THE MAINTENANCE PROCESS
Ten meticulous steps to restore your timepiece to perfection
REGISTRATION, IDENTIFICATION, AND DIAGNOSIS
As soon as your luxury timepiece arrives at MaisonDesigners, it is meticulously registered and photographed, and your personal observations about its timekeeping are carefully noted. Our expert team matches your watch’s unique identity with our database, ensuring the highest level of service. If an estimate is not immediately approved, our skilled watchmakers will conduct a thorough examination to provide a comprehensive assessment.
DISASSEMBLY AND PRE-WASHING
After removing the strap or bracelet from the case, we open the watch and remove the movement. The movement is entirely disassembled and pre-washed, and each component is meticulously examined. If any parts show signs of premature wear or risk affecting the mechanism’s function, they are replaced.
REPLACING COMPONENTS AND ADJUSTMENTS
As soon as your luxury timepiece arrives at MaisonDesigners, it is meticulously registered and photographed, and your personal observations about its timekeeping are carefully noted. Our expert team matches your watch’s unique identity with our database, ensuring the highest level of service. If an estimate is not immediately approved, our skilled watchmakers will conduct a thorough examination to provide a comprehensive assessment.
WASHING
Each movement component undergoes a thorough cleaning process in our Teflon washing containers. They are then placed in ultrasonic baths to remove grease and dirt completely, ensuring the highest level of cleanliness.
ASSEMBLY AND LUBRICATION
Lubrication is essential to limit friction between mechanical parts, reducing energy loss and wear. Our skilled watchmakers use up to a dozen different oils and greases when assembling the movement, determined by the stability coefficients specific to each component.
DIURNAL RATE ADJUSTMENT
We run your watch for 24 hours to stabilize the movement, and adjust the balance inertia and isochronism in five positions. This simulates real wear conditions and ensures that the rate results comply with the Manufacture’s standards.
OPTIONAL POLISHING
During the optional polishing stage, our team disassembles the case and bracelet to replace any worn components. The case and bracelet are then polished with the utmost care, respecting the original design.
CASING UP
The movement fitted with its dial and hands is carefully inserted and secured into the case. After a final visual inspection, our watchmaker completes the casing up by tightening screws or pressing the caseback firmly in place.
FINAL QUALITY CONTROL
Your luxury timepiece undergoes a rigorous technical, functional, and aesthetic inspection for up to twelve days, ensuring that it meets our high standards. Water resistance is tested to ensure that it lasts for at least two years. These criteria are identical to the ones governing the quality control of a new watch at our Manufacture. The results are recorded and archived, providing an exhaustive overview of the work history carried out on your watch.
TWO-YEAR SERVICE WARRANTY
We are confident in our work, which is why all the labor and parts used in a complete maintenance service are covered by a two-year warranty, valid throughout our global network of authorized service centers. Please refer to our Customer Service General Terms & Conditions for any limitations regarding unusual wear and tear.
CONTACT US
Ready to give your timepiece the expert care it deserves? Our master watchmakers are ready to provide your luxury watch with the meticulous attention it requires.