Contact Our Watch Specialists
For inquiries regarding watch services, warranties, or repairs, our horology experts are at your disposal. We provide dedicated support for timepieces from Patek Philippe, Rolex, Audemars Piguet, Vacheron Constantin, and other prestigious maisons.
Customer Care & Service
For warranty claims, service inquiries, and technical consultations regarding your timepiece. Our watchmakers provide expert assessments for all service requirements.
Watch Advisory
For questions about our collection, authentication process, acquisition guidance, and investment consultation for fine timepieces.
Concierge & Protection Services
For watch insurance consultation, secure global shipping, and personalized protection services.
Submit Your Inquiry
Please complete the form below with details regarding your timepiece, including reference number, serial number, and a description of the service required. Our horology team typically responds within 24 hours.
Horology Service Protocol
Initial Assessment
Upon receiving your inquiry, our watchmakers conduct a preliminary assessment based on the information provided to determine the appropriate service protocol.
Service Quotation
If service is required, you will receive a detailed quotation outlining the necessary work, estimated timeframe, and cost breakdown before any work commences.
Secure Handling
All timepieces are handled with the utmost care and security, insured during transit, and processed in our secure, climate-controlled horology workshop.